Weeket - Refund policy

At Weeket.com we work hard to make your purchasing experience transparent, convenient and expedite so that no matter if you are home, at the office or even on your way, tickets are always available to you until the last minute. Our goal is to take you to the next about to start event because we know life is happening right now, but sometimes inconveniences happen. Don't worry, we are here to help!

Rescheduled or cancelled Events

Houston we have a problem!

Occasionally, due to reasons beyond Weeket.com direct control, events may be rescheduled or canceled. In these situations we will inform you ASAP of the rescheduled or canceled event by publishing all the details on Weeket.com. If you have already made a reservation(s) or purchased any ticket(s):

• Rescheduled Events:
  If your event has been re-scheduled, our team or the venue's team will contact you ASAP via phone call or email, to inform you all the details, new date, time or place the event will happen. If you can't make it that day, the final decision to issue refunds for rescheduled events is up to the venue, promoter, team or individual artist, but we will do everything we can to help you with the inconvenience. If you can't make it, please contact us immediately, we'll be happy to assist you.
• Cancelled Events: If your event has been cancelled we will contact you ASAP via email or phone call, to inform you on the cancellation. We will also refund the amount paid for your ticket(s) on the same payment method used for your purchase.
• Ticket Replacements:
  - If your tickets get lost or stolen please contact us immediately to replace them. We will be happy to assist you!
  - If your tickets are damaged or destroyed they are easy to replace. Here is what you can do:
  1. Open the confirmation email we sent you at the time of purchase and follow the link to print new tickets.
  2. Login to your Weeket.com account and print your new tickets.
  3. Using your smartphone show your e-ticket at the door. 

Refunds and Exchanges

• Please review venue policy on refunds and exchanges.
• All tickets are subject to a non-refundable per ticket service fee.
• All tickets purchased with less than 72 hours before the event are not refundable or exchangeable, only upgrades to the same event will be possible when available.

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